Metropolitan Center

Training Institute

Metropolitan Center
Brickell Office
1101 Brickell Avenue, Suite S-200
Miami, FL 33131
Tel: 305-779-7879
Fax: 305-779-7880
Email: metropolitan@fiu.edu

Pembroke Pines Office
17195 Sheridan Street, Suite 103
Pembroke Pines, FL 33331
Tel: 954-438-8603
Fax: 954-438-8606

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Training Institute

The Metropolitan Center has provided training to many agencies and municipalities locally over the past ten years in topics as diverse as essential customer service skills to creating organizational performance measures. The Training Institute is committed to providing high quality training programs at reasonable cost to state agencies, local government, and non-profit organizations in South Florida. Over the past five years, the Training Institute has [also] focused on delivering contract training. Training programs are customized to the specific needs of the client and are conducted either at the training facilities at the Metropolitan Center location in downtown Miami or on site for the sponsoring agency.

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Professional Development Programs - Spring 2013

Customer Service Success: 12 Tools to Keep Your Cool and

Confidence in the Workplace!

Your employees and supervisors are the front-line representatives of your city and government agency. They are the only direct contact the public will have with your organization. The question is are they equipped to handle the upset public or an irate co-worker and keep their cool and confidence while working successfully as a team? Communication skills, team building, conflict resolution, decision making and problem solving are all part of this fun and interactive training system which includes a Trigger-Proof Your Way To Success: 12 Tools To Keep Your Cool and Confidence in the Workplace manual.

This groundbreaking training helps employees and supervisors hold on to their power and peace of mind while managing, working with and delivering customer service to citizens and co-workers who may trigger unacceptable behavior in them by “pushing their buttons.”

This one day workshop will give your government employees and supervisors what they need to have the Trigger-Proof Attitude Advantage and prepared to deliver great customer service to citizens and co-workers every time!

 Instructor: Gay Lynn Williamson-Grigas

Date: Tuesday, May 21, 2013

Time: 9:00am to 1:00pm

Cost: Now Only $79.00 per person
(regularly $119 per person)

Click here to register.

Location: FIU, Downtown Brickell

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Supervisory Skills for New Supervisors:

“Transitioning into a Supervisory Role”

You've been promoted! Congratulations! You are excited about starting your new job, asserting to be the best supervisor you could possibly be and never doing what your past "awful" supervisors have done to you or others! You are on the road to future success at your organization and you've got great hopes for tomorrow but lack the necessary skills…..This two day, eight-hour workshop is an interactive course that will explore techniques used by front-line supervisors to motivate their employees, increase employee productivity, and help develop employee self-esteem. This course will also help the supervisor learn ways to handle change and understand the need for shifting their paradigms in order to improve personal and professional effectiveness.

This seminar covers the nuts and bolts to prepare you to take your first supervisory role, from setting goals for your team to tackling difficult conflicts. With exercise, feedback and practice, you will acquire the tool kit to confidently take on any new task with greater ease and improved confidence.

Instructor: Kathleen A. Bishop

Date: Wednesday, May 22 and Thursday, May 23, 2013

Time: 9:00am to 1:00pm

Cost: Now Only $119.00 per person (regularly $149 per person)

Click here to register.Location: FIU, Downtown Brickell

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Business Writing & Grammar for Professionals:

“Explicit Business Writing Best Practices”

This two day (six hours each day) workshop will help employees accomplish the important task of writing the documents that get and keep you in business by overcoming “writer’s block.” Participants will learn to recognize and avoid common mistakes and receive a tool-kit of proven techniques for delivering information powerfully, persuasively and professionally.

Day one will cover business grammar: Proper grammar is an essential tool in business communication. Writing is an important part of workplace communication that sets high communication standards for all management, staff, and customers.

Day two will cover business writing: Participants will learn techniques for producing clear, effective memorandums and reports are the topics of this course. This workshop is designed to help the participant grasp what they are writing by reading, understanding, remembering and implementing writing tools.

Instructor: Kathleen A. Bishop

Date: Tuesday, April 9 and Wednesday, April 10, 2013

Time: 9:00am to 1:00pm

Cost: Now Only $119.00 per person
(regularly $149 per person)

Register Online Today!

Click here to register.
Location: FIU, Downtown Brickell

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RECORDS MANAGEMENT CERTIFICATION:

“How to Manage Electronic Records and Conquer the Paper Pile-Up”

The importance of records management to a records manager cannot be overstated. Because the manner in which records are filed, organized and retrieved impacts profitability, customer service and legal compliance, it is vital that every business develops and maintains a record-keeping policy with a designated records manager.

This two-day, twelve hour program is designed to inform public sector administrators and staff about records management and maintenance under the laws of Florida and about new technologies and management systems in the field of records management.

The program is composed of four (4) three -hour modules:

Module I - Focuses on the basics of records management and maintenance, including public record law in Florida, privacy vs. right-to-know and records retention and deduction.

Module II - Addresses file management and design, and include an historical look at file management, equipment and supplies, information storage, and retrieval systems.

Module III - Covers imaging and focuses on the legalities and standards related to Microfilm and optical digitizing, computer retrieval systems, and cost analyses.

Module IV - This course will address disaster preparedness, recovery system, and contemporary records management issues including off-site storage, facilities management, and vital records. A one-hour question and answer and session will be included at the end of Module IV.

Instructor: Steve M. Lewis

Date: Tuesday, April 22 and Wednesday, April 23, 2013

Time: 9:00am to 4:00pm

Cost: Now Only $149.00 per person

(regularly $179 per person)

Register Online Today!

Click here to register.
Location: FIU, Downtown Brickell